FAQS

FAQS

Frequently Asked Questions

Below is a list of frequently asked questions about Waldorf Astoria Orlando. Here you will find answers from airport transportation to our pool amenities to purchasing tickets for local parks and attractions. If your question is still unanswered after reading through the FAQs, please feel free to contact us.

What is booking age?

Resort minimum booking age is 21 years of age.

How much is the daily resort charge and what does it include?
A daily resort charge of $50 (plus tax) will be charged to your room rate per room, per night and includes:

  • Complimentary Wi-Fi access throughout the resort and public areas for up to 2 devices (excluding meeting space)
  • Two (2) bottles of water daily
  • Shuttle service to Walt Disney World® theme parks and Disney Springs®
  • 15% off retail at Waldorf Astoria Spa
  • Access to Waldorf Astoria Golf Club practice facilities
  • Complimentary golf club rentals after 2pm at the Waldorf Astoria Golf Club
  • Access to the Waldorf fitness center
  • 4 tubes for at Signia’s lazy river
  • Dinner included for kids 12 and under at La Luce (or assigned restaurant) with adult entrée purchase

 

Is there transportation to/from the airport?

Mears offers transportation from Orlando International Airport to Waldorf Astoria Orlando. Charter Rates including 11-Passenger Vans, 25-Person Mini Bus, Motor Coach, Limousines, town cards and Taxi services are available. To make reservations with Mears Luxury Vehicle Services, please call 407-254-0737.

Approximate Pricing from Orlando International Airport*

  • MEARS Transportation from the airport to Waldorf Astoria Orlando: $124 for 1-3 people and luggage and $155 for 4+ people and luggage (both rates include tax and 5% gratuity).
    *The driver will be waiting for you inside by the baggage claim escalator holding a board sign with your name.
  • MEARS Transportation from Waldorf Astoria Orlando to the airport: $107 for 1-3 people and luggage and $138 for 4+ people and luggage (both rates include tax and 5% gratuity).
    *Pick up will be outside the WAO front doors.

*Prices do not include driver gratuity, however, customary gratuities can be added. Pricing does not include Meet-and-Greet fees. All rates subject to change. 

Are pets allowed?

At Waldorf Astoria Orlando, we understand that pets are an important part of the family. We are happy to welcome your furry-companion and provide exceptional service for you and your pet’s comfort. A maximum of two (2) canine pets per guest room is permitted. Pets must be 40 lbs. in total weight combined or less. To learn more about our policy please click here. In addition, our resort is ADA compliant and service animals are welcome.

What are your parking fees?

We offer 24-hour valet parking. The valet parking fee is $54 per day plus applicable taxes. Overnight guests have in/out privileges. Self-parking is available for $38 per day plus applicable taxes.

Can I ship a package to/from the hotel?  Is there a fee?

With FedEx Office® parcel management service located right on site, you can count on reliable receiving, handling and tracking of your packages.  It is important to note that FedEx Office charges separate handling fees to receive packages/parcels; to ship packages/parcels; and to deliver packages/parcels to your guest room.  There are also separate fees for daily package storage, should your packages/parcels arrive before you do.  Please email our FedEx Office at email usa5585@fedex.com for information on package handling and associated fees.

Do you provide transportation to the theme parks?

Yes, we do.  The resort offers complimentary transportation to all four Walt Disney World® Theme Parks.  Schedules vary by day. Please see front desk or concierge for each day’s transportation schedule.

View current shuttle schedule here.*

*Please be advised that the shuttle service schedule is subject to change without prior notice.

How can I purchase Disney Tickets?

For your convenience, tickets for Walt Disney World® Theme Parks may be purchased online by clicking here.  Tickets for Disney Theme Parks and attractions may also be purchased on-site through our Tickets Service Desk.

How can I purchase other Orlando-area theme park tickets?

Tickets for other Orlando-area theme parks and attractions may also be purchased on-site through our Tickets Service Desk.

Do you provide pool towels?

Yes, all guests are provided fluffy towels by visiting the Splash Hut. Pool towels are for use on the pool deck only. Guests will be required to show their room key card to receive pool towels.

Are there any pool restrictions I should be made aware of?

Sorry, but no outside inflatable tubes, floating devices, food or beverages are allowed at the pool.  However, Inflatable tubes and floats may be purchased from the Splash Hut; and food and beverage service is provided poolside by Aquamarine.

As a guest of Waldorf Astoria Orlando, may I use the pool at Signia by Hilton Orlando Bonnet Creek?

Yes, as a guest of Waldorf Astoria Orlando you have the added benefit of access to the many amenities at both properties, including the Signia by Hilton Orlando Bonnet Creek’s pool, lazy river and their restaurants.

What are your pool hours of operation?

Daily, 7am – 9pm, weather permitting.  Social distancing guidelines are in effect, and pool capacity will be limited.

Do you have a fitness center? What are the hours? Applicable fees associated?

Our fitness center, located within the Waldorf Astoria Spa, features a variety of cardiovascular and weight training machines. Access to the fitness center is included in the daily resort charge for guests of Waldorf Astoria Orlando.  Fitness Center is open 24-hrs daily.  Social distancing guidelines are in effect, and capacity will be limited.

Is complimentary shuttle service provided to the outlet malls?

We currently do not provide complimentary shuttle service to the outlet malls.  However, if you require transportation, our concierge will be pleased to assist you with scheduling private transportation to the outlet malls.

Do you have a lost and found? How can I report a missing item?

Yes, we do.  All abandoned personal property is reported to our Loss Prevention Department. To report a loss, please visit our Lost & Found Reporting Site.

What is your credit card deposit policy?

A credit card is required for all reservations.  A one night deposit will be charged to your credit card at the time the reservation is made.

How long does it take for a hold authorization on my debit or credit card to be released?

Holds on a debit or credit card are typically released anywhere from one to fourteen days after the transaction date, depending on your bank’s policy. Holds on credit card and debit cards issued by a foreign bank may last as long as 30 days. Please contact your financial institution on their policy.

How may I contact your billing department by telephone?

Our billing department may be reached by emailing usotchelpdesk@hilton.com or by calling +1 855-274-1414, Monday through Friday, 9am – 5pm Eastern.

Photography and Videography Policy 

Our highest priority is the safety and privacy of our guests. Professional and/or commercial photography or videography is not permitted on the premises of Waldorf Astoria Orlando without prior written authorization from the hotel management, including but not limited to filming, engagement photos, wedding photos, modeling shoots, etc. Drone photography/videography is strictly prohibited. Requests to use any area of the hotel as a location for photography or videography should be directed to the Marketing Team at ORLBC-Marketing@hilton.com.  If approved, shoots are subject to fees and schedule restrictions.

 

Drone Photography

Waldorf Astoria Orlando takes guest safety and privacy seriously, and in compliance with Hilton Worldwide, operation of personal Unmanned Aircraft Systems/Drones is prohibited on premise.

 

Social Influencers and Media Inquiries

For collaboration consideration, please contact ORLBC.Media.Request@waldorfastoria.com